Question 1

Do you require a deposit?

Accepted Answer

Yes. Due to the nature of our services, a standard booking deposit of $25 is typically required. The deposit amount may vary at the discretion of NURTURED KY LLC, depending on factors such as travel, service type, and size of the home.

Booking deposits are non-refundable because they help us:

Reserve time on our schedule, ensuring your service is guaranteed at the requested date and time

Plan travel to your location efficiently

Offset employee wages in the event of a last-minute cancellation or no-show

Please note that your deposit is completely non-refundable, even if services are not rendered. This policy allows us to maintain high-quality service for all of our clients while fairly compensating our team for their time and travel.

Question 2

Cancellation/Rescheduling

Accepted Answer

We understand that schedules can change, and we strive to be as flexible as possible while still providing fair and reliable service for all our clients.

Cancellations: We require at least 24 hours’ notice for cancellations. Deposits are non-refundable.

Reschedules: We require at least 48 hours’ notice to reschedule an appointment. Clients may reschedule one time without losing their deposit. The deposit will then be applied toward your invoice (for example, if your service totals $150, the $25 deposit will be subtracted).

Second Reschedule: Any additional reschedules beyond the first will result in forfeiture of the deposit. A new deposit will be required to book another appointment.

These policies help us maintain a consistent schedule, plan efficiently for travel, and fairly compensate our team for their time while ensuring you receive the high-quality, personalized service Nurtured KY is known for.

Question 3

Travel policy

Accepted Answer

Travel costs are included in the set quote or price provided to the client. While we make every effort to arrive on time, factors such as weather, traffic, or unforeseen events may affect our schedule. All time frames provided are estimates, and we cannot guarantee exact arrival or completion times.

If Nurtured KY needs to cancel or reschedule due to circumstances on our end, we will refund your booking deposit and maintain clear communication to find a convenient alternative time for your service.

Question 4

Pet Policy

Accepted Answer

For the safety of both our team and your pets, all animals must be properly contained during our cleaning services unless a team member has been properly introduced and is comfortable around them. This helps reduce liability for both parties. Please note that our staff are professional cleaners, not pet-sitters, and we cannot assume responsibility for pet care.

Question 5

Safety, Harassment, and Liability Disclaimer

Accepted Answer

The safety of our team members and clients is our top priority. To protect ourselves while working, our staff follow proper safety protocols, including wearing appropriate footwear, using wet floor signs when necessary, and taking care when handling equipment or cleaning products.

Nurtured KY is not responsible for any pre-existing damage to your home, personal property, or belongings. Additionally, if any team member feels threatened, harassed, or unsafe while on-site, we reserve the right to immediately cancel the service. In such cases, the client will still be billed for the appointment.

These safeguards allow us to provide professional, high-quality service while maintaining a safe environment for both our team and our clients.

Question 6

Payment Policy

Accepted Answer

Payment is due upon completion of services unless a NET account has been set up for recurring commercial clients. We accept cash, check, or payment through your client portal using ACH or credit/debit card.

While tips are not expected, they are always appreciated as a way to show extra thanks for exceptional service.

Nurtured KY LLC policies outlined

By agreeing to services, you are agreeing to our policies.

Do you require a deposit?

Cancellation/Rescheduling

Travel policy

Pet Policy

Safety, Harassment, and Liability Disclaimer

Payment Policy

Nurtured KY LLC policies outlined

By agreeing to services, you are agreeing to our policies.

Question

Do you require a deposit?

Question

Cancellation/Rescheduling

Question

Travel policy

Question

Pet Policy

Question

Safety, Harassment, and Liability Disclaimer

Question

Payment Policy